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· Free shipping on DOMESTIC MEXICAN orders starting from $ 1260 MXN · Orders are now processed in Mexican Pesos ·

FAQ

Hi there!

Thank you for the interest in our shop!

Here is a list of the Frequently Asked Questions that hopefully will help in answering to the questions regarding our shop and your purchase. If, however, your questions is not answered here, please do not hesitate to use the contact form.

We are a tiny family-run business and aim to make long lasting relationships with the artisan masters of Mexico. Read more about us here. 

With Love,

Anna & Manuel

 

Hours of Operation

 

  • Our online shop is open 7 days a week. We are personally at service from Monday to Friday. 
  • We try to respond to all inquiries within 24 hours. 

 

Shipping

 

We operate with FedEx and DHL.

 

Due to our remote location on the mountains far away from the post services, Orders are packaged and shipped next Tuesday after the purchase, if the purchase has been done before Monday 4PM (Mexican Time Zone) . If Tuesday is a festive day, the parcel will be shipped on the next workday. Purchases realized after Monday 4PM will be shipped on the Tuesday next week. Sometimes we have the opportunity to send also during the week.

TIP:   Make an order together with your friend(s) and save in shipping costs!  
       
  • International orders: We offer shipping via FedEx and DHL Courier service. Once your order has been placed and shipped, you will receive a tracking number to track your package in "My Account". 
 
  • National orders: We ship with FedEx, DHL and Estafeta. Free shipping on order over 1260 MXN. 

 

  • We ship all over the world.  Unfortunately, we are currently unable to offer service to Russia, Ukraine and Israel. 
  • Brexit countries:  Please note that the situation on the importing laws is changing. Customers are the importer of record and as such responsible for paying any applicable custom duties and import taxes. The Brexit may lead to longer transit times and additional storage fees. 

 

  • IMPORTANT IN INTERNATIONAL ORDERS We offer; Delivered at Place (DAP): This indicates that we are only responsible for shipping the product, while the customer has to absorb any import costs. We DO NOT collect importing taxes from our end. This might make the delivery slower once entered to the customs.
  • Customs fees and import duties as well as custom protocols vary by country and product, and are the responsibility of the purchaser.  If a parcel is stopped in the customs this will prolong the shipping time some days. 

 

 

 

Estimated shipping times:

Pleas Note: These are estimates and shipping times may have unexpected delays for reasons not connected to Antama. 

  • International orders: 3 days-1.5 weeks. 
  • National orders: 3-5 days.
  • IMPORTANT: Keep an eye on your parcel and if you see any delays in the customs contact ASAP your courier service office. Customs clearing process is responsibility of the client. 

 

Please note:
If the parcel of the client is returned to us because client has not picked it up, contacted the customs, paid custom taxes and fees or scheduled a new delivery we can resend the parcel again when arrived to us. If client prefers not to pay reshipment we charge a 20% restocking fee. Shipping costs are non-refundable.
In case Mexican custom charges us importing taxes of the returned parcel, the client must absorb the costs and these are non-refundable. Parcel will be resent after the liberation and payment.
In case the parcel is delivered to us and message sent to the client and no communication from the client is received after 3 weeks we will proceed with the refund, excluding the shipment and charging 20% of restocking fee and any additional costs, like customs duties.

    • Read more about Shipping here.

     

    Returns & Exchanges

     

    • The items do include a 10 days return time. If you are not happy with your order please contact us.
    • When you purchase a wrap or cloth; please try it on yourself carefully to see if you like it. Do not take any labels or marks out of it if you are not 100% sure you want to keep it. Then if you are happy with your purchase wash the wraps before use as they come in a loom state. Our return policy is eligible for unwashed products.
    • Please see our Terms and Conditions for more information about the returns and exchanges.

     

    DISCOUNTED SECONDS ITEMS (2NDS)

    If an item is listed as a seconds (2nds) that means we found a flaw during the quality assurance inspection and we have discounted it as such. This is normally a pull, broken or skipped thread, or other flaw. Usually it asks a little home repair moments.  


    All seconds items are discounted to reflect their status. For this reason, these items do not qualify for our no questions asked return policy.  All sales of these items are final. 

     

    PRE-ORDERS

    • If you want to place a pre-order please contact us. This service is possible with the Gracia collection and Apparels at the moment.

    • A booking fee of 20% from the price of the items is charged in advance. The booking charges are non-refundable at the time of a cancellation of an order, and secures the items to be pre-booked for the client and taken away from our online sales and web page. This fee will be reduced from the sub total of the order, that will include also the shipping charges. An invoice for the sub-total will be sent at the time the items are ready to be shipped to the client. 

    • Shipping estimates on pre-orders are subject to change.  While we do our best to provide a worst case estimate, customs and manufacturing delays do occur. 

     

    OUT OF STOCK & SPECIAL ORDERS

    • We would be more than happy to special order a specific or out of stock item for you.  Use the contact page to let us know what you're looking for (product/size/color/etc).  This is no guarantee that we can do it, but we'll try our best :) At the moment the Gracia collection is available for this service.
    • For special orders, payment is required before we place the order and we'll give you an estimated arrival date at that time.

        Privacy Policy

         

        • We never share your personal information with anyone ever.

         

        Collabs and Distribution

        • Are you interested in collaborating? Want to become a distributor? Send us a message to hola@antamatextiles.com and let's chat! 

        • Interested in making a bulk order? Discount for orders with 10 items or more is -12%. Use code MUCHLOVE at the checkout.

        Questions or Comments?

         

        Didn’t find out the answer to your question in the FAQs or Terms and Conditions?

        Want to make a comment or leave feedback? Awesome! Please use the comment form and we try get back to you ASAP! 

        Frequently asked questions

        Our online shop is open 7 days a week. We are personally at service from Monday to Friday. We try to respond to all inquiries within 24 hours.

        We operate with values of solidarity, community, well-being, friendly to the environment, small production, slow production, safety, care, respect in tradition, transparency, empathy, creativity and community trade.

        Read more about our artisan partners here: OUR TEAM

        Mission and Vision: BEHIND ANTAMA

        We are monitoring the current Covid-19 situation. Before purchasing please check the current situation of your country of the Fedex list:

        https://www.fedex.com/content/dam/fedex/lac-latin-america/downloads/covid-19-docs/fedex-covid-19_service_impacts_EN.pdf

        TIP:   Make an order together with your friend(s) and save in shipping costs!!

        International shipping is done with FedEx Service.

        All in-stock items ship on Tuesdays. If Tuesday is a festive day, the parcel will be shipped on the next workday.

         

        Purchases realized after Monday 4PM (CST) will be shipped on the Tuesday next week. Sometimes we have the opportunity to send also during the week. This is due to our remote location on the mountains far away from the post services.


        We ship almost all over the world and we love it! Some countries are not listed on the country list. If you however want to place an order to these countries, please contact us first. Read more about the Delivery here.


        Brexit countries:  Please note that the changing situation on the importing laws is changing. Customers are the importer of record and as such responsible for paying any applicable custom duties and import taxes. The Brexit may lead to longer transit times and additional storage fees.


        IMPORTANT IN EU: We offer; Delivered at Place (DAP): This indicates that we are only responsible for shipping the product, while the customer has to absorb any import costs. We DO NOT collect importing taxes from our end. This might make the delivery slower once entered to the customs.


        Customs fees and import duties as well as custom protocols vary by country and product, and are the responsibility of the purchaser.  If a parcel is stopped in the customs this will prolong the shipping time some days.

        The Carriers are at the moment registered until 20-40 kgs. If you want to make an order with more weight, please contact us first, thank you!


        National orders: Free shipping on orders starting from 63.5 USD / 1300 MXN. We can ship in Oaxaca with Lineas Unidas Suburbans and client can pick the parcel from the office/ base. We ship once the payment arrives.


        Read more about Shipping here.

        The items do include a 10 days return time.

        If you are not happy with your order please contact us. When you purchase a wrap or cloth; please try it on yourself carefully to see if you like it. Do not take any labels or marks out of it if you are not 100% sure you want to keep it.

        Then if you are happy with your purchase wash the wraps before use as they come in a loom state. Our return policy is eligible for unwashed products. Please see our Terms and Conditions for more information about the returns and exchanges.

        If an item is listed as a seconds (2nds) that means the manufacturer or us found a flaw during their quality assurance inspection and we have discounted it as such.

        This is normally a pull, broken or skipped thread, or other flaw. Usually it asks a little home repair moments.

        All seconds items are discounted to reflect their status. For this reason, these items do not qualify for our no questions asked return policy.  All sales of these items are final. 

        We never share your personal information with anyone ever.

        Are you interested in collaborating? Want to become a distributor? Send us a message to sales@antamashop.com and let's chat! 

        Interested in making a bulk order? Discount for orders with 10 items or more is -12%. Use code MUCHLOVE at the checkout.

        Didn’t find out the answer to your question in the FAQs or Terms and Conditions?

        Want to make a comment or leave feedback? Awesome! Please use the comment form and we try get back to you ASAP! 

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