Frequently asked questions
HOURS OF OPERATION
Our online shop is open 7 days a week. We are personally at service from Monday to Friday. We try to respond to all inquiries within 24 hours.
We operate with values of solidarity, community, well-being, friendly to the environment, small production, slow production, safety, care, respect in tradition, transparency, empathy, creativity and community trade.
Read more about our artisan partners here: OUR TEAM
Mission and Vision: BEHIND ANTAMA
We are monitoring the current Covid-19 situation. Before purchasing please check the current situation of your country of the Fedex list:
TIP: Make an order together with your friend(s) and save in shipping costs!!
International shipping is done with FedEx Service.
All in-stock items ship on Tuesdays. If Tuesday is a festive day, the parcel will be shipped on the next workday.
Purchases realized after Monday 4PM (CST) will be shipped on the Tuesday next week. Sometimes we have the opportunity to send also during the week. This is due to our remote location on the mountains far away from the post services.
We ship almost all over the world and we love it! Some countries are not listed on the country list. If you however want to place an order to these countries, please contact us first. Read more about the Delivery here.
Brexit countries: Please note that the changing situation on the importing laws is changing. Customers are the importer of record and as such responsible for paying any applicable custom duties and import taxes. The Brexit may lead to longer transit times and additional storage fees.
IMPORTANT IN EU: We offer; Delivered at Place (DAP): This indicates that we are only responsible for shipping the product, while the customer has to absorb any import costs. We DO NOT collect importing taxes from our end. This might make the delivery slower once entered to the customs.
Customs fees and import duties as well as custom protocols vary by country and product, and are the responsibility of the purchaser. If a parcel is stopped in the customs this will prolong the shipping time some days.
The Carriers are at the moment registered until 20-40 kgs. If you want to make an order with more weight, please contact us first, thank you!
National orders: Free shipping on orders starting from 63.5 USD / 1300 MXN. We can ship in Oaxaca with Lineas Unidas Suburbans and client can pick the parcel from the office/ base. We ship once the payment arrives.
Read more about Shipping here.
RETURNS & EXCHANGES
The items do include a 10 days return time.
If you are not happy with your order please contact us. When you purchase a wrap or cloth; please try it on yourself carefully to see if you like it. Do not take any labels or marks out of it if you are not 100% sure you want to keep it.
Then if you are happy with your purchase wash the wraps before use as they come in a loom state. Our return policy is eligible for unwashed products. Please see our Terms and Conditions for more information about the returns and exchanges.
DISCOUNTED SECONDS ITEMS; 2NDS
If an item is listed as a seconds (2nds) that means the manufacturer or us found a flaw during their quality assurance inspection and we have discounted it as such.
This is normally a pull, broken or skipped thread, or other flaw. Usually it asks a little home repair moments.
All seconds items are discounted to reflect their status. For this reason, these items do not qualify for our no questions asked return policy. All sales of these items are final.
We never share your personal information with anyone ever.
COLLABS AND DISTRIBUTION
Are you interested in collaborating? Want to become a distributor? Send us a message to firstname.lastname@example.org and let's chat!
Interested in making a bulk order? Discount for orders with 10 items or more is -12%. Use code MUCHLOVE at the checkout.
QUESTIONS OR COMMENTS?
Didn’t find out the answer to your question in the FAQs or Terms and Conditions?
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