We operate with FedEx.
We are monitoring the current Covid-19 situation. Before purchasing please check the current situation of your country of the Fedex & TNT lists:
Our parcels are prepared in a clean environment taking care of the health of both our workers and clients.
Due to our remote location on the mountains far away from the post services, Orders are packaged and shipped next Tuesday after the purchase, if the purchase has been done before Monday 4PM (Mexican Time Zone) . If Tuesday is a festive day, the parcel will be shipped on the next workday. Purchases realized after Monday 4PM will be shipped on the Tuesday next week. Sometimes we have the opportunity to send also during the week.
- International orders: We offer shipping via FedEx Courier service. Once your order has been placed and shipped, you will receive a tracking number to track your package in "My Account".
- National orders: Enviamos con FedEx.
- We ship all over the world. Unfortunately, we are currently unable to offer service to Russia due the restricting laws in Russia.
- Brexit countries: Please note that the situation on the importing laws is changing. Customers are the importer of record and as such responsible for paying any applicable custom duties and import taxes. The Brexit may lead to longer transit times and additional storage fees.
- IMPORTANT IN EU: We offer; Delivered at Place (DAP): This indicates that we are only responsible for shipping the product, while the customer has to absorb any import costs. We DO NOT collect importing taxes from our end. This might make the delivery slower once entered to the customs.
- Customs fees and import duties as well as custom protocols vary by country and product, and are the responsibility of the purchaser. If a parcel is stopped in the customs this will prolong the shipping time some days.
Estimated shipping times:
Pleas Note: These are estimates and shipping times may have unexpected delays for reasons not connected to Antama. For COVID-19 shipment might take more than listed.
- International orders: 1-1.5 weeks.
- National orders: 4-7 days.
The shipping cost consist of the real international shipping cost provided to us from the office of service. We do not add product costs to the shipping neither shipping costs to the product, it's the real time cost. Also packing fees, transportation etc. are not added to the shipping cost. We look constantly for the best prices at our area.